1. Complaint/grievance must be submitted to CAC in writing within two weeks of the occurrence, either via email to cancerandcareers@cew.org or via USPS to address below:

                 Cancer and Careers
                 Attn: Nicole Jarvis, LMSW
                 250 West 57th Street, Suite 918
                 New York, NY 10107

2. Within two weeks of receipt, letter is reviewed by committee consisting of:
              a) Executive Director (Rebecca Nellis, MPP)
              b) Continuing Education Director/Social Work Consultant (Rachel Becker, LMSW)
              c) Social Work Consultant (Nicole Jarvis, LMSW)

And, if appropriate:
                    (1) Other Cancer and Careers employees, based on professional experience, role within the organization, etc.
                    (2) Third-party facility and/or webinar technology providers.         

3. Complaint/grievance is discussed by committee. 

4. Participant who filed grievance is contacted by one or more members of committee (including Continuing Education Director/Social Work Consultant) and invited to engage in further discussion and/or provide additional support of allegations

5. Democratic decision is made regarding how to address/resolve issue.

6. Information is shared internally and used to improve future course.

7. CAC provides participant with written summary of grievance resolution.